The purpose of these policies and procedures is to establish a safe, positive and respectful learning environment. They apply to all members, instructors and guests training at Rangiora Aikido Dojo (RAD) or RAD training events.
Dojo Etiquette

1. When stepping onto or off of the mat during class, always make a standing bow in the direction of the kamiza. At the beginning and end of class, you should make a kneeling bow.
2. Never wear shoes on to the mat; ensure your feet are clean.
3. Keep yourself and your training uniform clean and your nails cut. No jewellery should be worn on the mat.
4. Be punctual. If you are unavoidably late, wait at the side of the tatami until you are seen and acknowledged by the instructor.
5. The proper way to sit on the mat is in seiza. If you have a knee injury, you may sit cross-legged, but never sit with legs outstretched and never lean against the walls or anything else.
6. During class, when the instructor is demonstrating, you should sit quietly and attentively in seiza.

Code of Conduct

• Respect and courtesy must be shown. This includes using appropriate titles and forms of address, and avoiding derogatory language or behaviour.
• Discipline includes following dojo etiquette, and striving for improvement in all aspects of training.
• Safety must be prioritised during training. This includes following instructions from the teacher and avoiding reckless behaviour or actions that could cause harm.
• Members must act with Integrity, upholding the principles of harmony, compassion, and cooperation. This includes avoiding behaviour that would bring Aikido or Rangiora Aikido Dojo into disrepute.
• Cooperation: Members must work together as a team to support each other’s growth and development. This includes helping each other to learn and improve, and avoiding behaviour that would create division or conflict.
• Members must take Responsibility for their actions and their impact on others. This includes owning up to mistakes, and making amends when necessary.
• Dojo use: The dojo is not available for use outside of scheduled training sessions without consultation with the dojo head.

Complaints Procedure
Informal Complaints:
 If an individual has a complaint about another’s behaviour or actions, they should first attempt to resolve the issue directly with that person in a calm and respectful manner. If the issue cannot be resolved, the member should bring it to the attention of the class instructor or dojo head.
Formal Complaints: 
If an individual wishes to make a formal complaint, this should be submitted in writing to the dojo head. The written complaint should include a clear and concise description of the behaviour or actions of concern, detailing any supporting evidence or witnesses. The written submission should include the complainant’s desired outcome.

• Investigation: Upon receiving a formal complaint, the dojo head will investigate the matter. This may include interviewing the parties involved and any witnesses, as well as reviewing any relevant evidence.
• Resolution: Based on the results of the investigation an appropriate course of action will be determined. This may include mediation, counselling, disciplinary action, or other measures as deemed appropriate.
• Appeals: If a member is dissatisfied with the resolution proposed for a written complaint, they may submit an appeal to the dojo head. This should include a clear and concise description of the grounds for the appeal, as well as any supporting evidence or arguments.
• Final Decision: The dojo head will make a final decision on the matter, taking into account the results of the investigation and any relevant factors. The decision of the dojo head will be final and binding.